COVID-19 pandemic

Red zone and containment

All OMHM offices are closed until further notice.

We invite you to contact us by phone. Document deposits can be made by post to the department concerned. You can also use the various forms on the OMHM website according to your needs.

OMHM contacts

Rent payment

In this difficult period linked to COVID-19, we want to provide support to our low-cost housing tenants who are experiencing payment difficulties, in order to prevent them from accumulating rent arrears when things return to normal.

That's why we offer you a variety of ways to pay your rent.

Direct debits: A quick and easy way to pay rent

The direct debit program allows us, with the tenant's permission, to have the amount due from the tenant's bank account. A simple and effective way to have peace of mind.

To take advantage of the program, all you need to do is:

  • Complete and sign the authorization form.
  • Attach to the form an unsigned check, bearing the words "canceled", on which you write your tenant file number on the back.
  • Return it to the Office municipal d'habitation de Montréal.

Want to cancel? No problem! You or the Montreal Municipal Housing Office can terminate the agreement at any time by written or verbal notice.

Formulaire en français   English Form

NEW - Pay your rent online, over the phone or at your banking institution's counter

The Office municipal d'habitation de Montréal also offers you the option of paying your rent by bank transfer to the following financial institutions: 

  • Banque nationale
  • Desjardins
  • RBC Banque Royale
  • Banque Scotia
  • Banque Laurentienne
  • BMO Banque de Montréal

Other financial institutions could be added. Check the availability of the service with your financial institution or come back here to see recent additions to the list of participating institutions.

If you do not have an account with one of these financial institutions, you can still pay at the counter of one of them (fees of around $ 2 may apply).

Three ways to pay your rent at these financial institutions:

  • by automatic teller machine or at the institution's counter;
  • using the institution's website or application;
  • or by calling the institution

Check with your financial institution to find out how to make payments online.

Essential services maintained

Since March 23, the OMHM has been included in the list of priority services and activities of the Government of Québec. Some activities may therefore continue, including renovation and construction work, whether inside or outside homes, as well as extermination treatments. Essential visits by OMHM staff to tenants may also continue.

Through these exceptional circumstances, the OMHM maintains essential services in its buildings:

  • Telephone response
  • Maintenance of the building
  • Urgent work in housing or on buildings
  • Rental and viewing of accommodation
  • The delivery of the units allocated to date
  • Rent collection
  • Issuing payments to suppliers
  • Processing payment agreements
  • Monthly payment of rent supplements to organizations under agreements

It should also be noted that community halls are closed until further notice. The measures put in place are regularly reassessed according to the evolution of the pandemic in our region.

Measures and actions related to the pandemic

Since mid-March, the OMHM has had to make numerous adjustments to its activities in order to continue to provide essential services and to meet the demands of the pandemic. Among these adjustments, let us note that OMHM employees have increased the frequency of disinfection of sensitive surfaces in our living environments. The OMHM has also stepped up its discussions with the Montreal Regional Public Health Department to ensure that best practices are in place, both for its tenants and for its employees.

Government guidelines to follow

In order to curb the spread of COVID-19, several measures have been put in place by the government. These same measures are also in effect in the OMH buildings in Montreal.

Home visitors prohibited.

  • It is forbidden to receive visitors from another address.

Visits are only accepted in the following situations:

  • a single visitor from another address for single people (it is requested to always receive the same person in order to limit contacts);
  • a caregiver;
  • people providing services or support;
  • labor for planned work.

Private gatherings, indoors or outdoors, are prohibited.

  • Closure of outdoor and indoor common spaces, including community halls.

Wearing a face cover and health instructions

The OMHM strongly recommends that a face cover (mask) be worn in all common areas, whether exterior or interior, to reduce the risk of the virus spreading. We therefore ask all tenants and anyone having to circulate in OMHM buildings to wear a face cover at all times in entrances, corridors, elevators, laundry rooms, etc.

Reminder of other instructions to follow

  • It is important to wash your hands regularly with soap and water, or by disinfecting them with an alcohol-based solution (gel).
  • Keep your distance. Keep a distance of at least 2 meters (about 6 feet) from other people who do not live under your roof as much as possible. If this is not possible, wear a mask or face covering.
  • Avoid contact, especially if you are sick.
  • Avoid direct contact for greetings, such as handshakes, and favor the use of alternative practices.
  • Limit your movements.
  • Cough into your elbow.

Available resources

Many answers to the most asked questions about COVID-19 on this Quebec government web page.

Pets: As a last resort, if you must be hospitalized and no one can take care of your animal, contact the Montreal SPCA at 514 735-2711.