Safety and repairs

7 days/week – 7 a.m. to 11 p.m. / Emergency repairs and Security 24 hours / day

For calls about security

Safety and security are everybody’s business

What initiatives has the OMHM taken to ensure tenant safety and security? The OMHM:

• Created a safety and security coordination centre
• Created patrol squads
• Developed emergency action and response plans for specific situations
• Carefully monitors evacuation drills
• Delivers fire prevention training to tenant security agents in high-rise buildings containing 40 or more apartments
• Improved building access controls
• Installed surveillance cameras at various OMHM buildings and sites
• Operates a 24-hour security hotline at 514-872-6646
• Created local response and prevention groups (GLIP) in sensitive areas
• Introduced exploratory walks

What role does the tenant security agent play?

Tenant security agents are on duty in high-rise buildings containing 40 or more apartments. They ensure a physical presence outside regular office hours and help protect the tenant safety and security. Tenant security agents make daily rounds of common spaces. They work under the supervision of the building’s Director of Maintenance and Repairs.

Do teams of volunteer tenants watch over neighbourhood?

Yes! The OMHM supports the creation of Neighbourhood Watch programs through the program A Vigilant Volunteer is Watching Over You. A Neighbourhood Watch guide was developed and teams are active in many high-rise buildings. Contact the Social and Community Development Department at 514-872-2104 for details.

As a tenant, do I have any security responsibilities?

Yes! Keep these three words in mind to protect everyone’s security – lock, identify and close:

• Always lock your apartment door, even if you step out for just a short time;
• Always identify your visitors, by asking their name over the intercom before opening the door; and
• Always close the door behind you when you enter and leave the building, and never open the door to strangers.

For more information on safety and security issues, see:

Prevention and Safety page  Tenant's Guide

Apartment maintenance and renovation

As a tenant, what are my responsibilities as far as my apartment is concerned?

When you move into your apartment, the OMHM will have inspected, repaired and repainted it already. You must keep your apartment in the same condition you received it in for the time you live in it. If you notice any defects or insect pests, call 514-872-6646 as soon as possible.

Do I have to pay for repairs?

As a tenant, you must maintain your home and the fixtures and fittings inside it. You are also responsible for certain repairs. For example, tenants must repair or replace:

• Broken, smashed or punctured screens
• Broken locks
• Smashed doors or damaged walls, and
• Burned out light bulbs

The OMHM will handle non-urgent repairs. However, you will be billed if you, a family member or a friend are responsible.

Can I renovate my apartment?

You are not allowed to perform construction or renovation work in your apartment without first getting the OMHM’s permission in writing. Call 514-872-6646 to request permission from the Director of Maintenance and Repairs for your building.