Repairs and pest control

When you move into your new home, the OMHM has already inspected, repaired and repainted it.

Tenants are responsible for keeping their apartments in the same condition they received them. You must promptly notify building officials if a defect appears or insect pests are present.

Low-rent housing

Knocking at the right door... for repairs

Repairs

The OMHM provides its tenants with apartments in good condition and will make repairs when necessary due to normal wear and tear, or the age of the rooms and their fixtures and fittings.

The OMHM makes repairs in such cases as:

  • A window screen frayed due to age
  • A lock that fails due to normal wear and tear
  • A defective plumbing component

Tenants must maintain their homes and the fixtures and fittings inside them, and are responsible for making certain repairs.

Tenants must make repairs in such cases as:

  • A broken, smashed or pierced screen
  • A broken lock
  • A smashed door or damaged wall
  • Burned out light bulbs

Non-urgent repairs and maintenance requests are handled within 7 days. In rare cases, turnaround may take longer, usually due to a backordered part or the need for a specialized firm.

The OMHM will provide urgent repairs. Tenants will be billed, however, if they are responsible for the damage.

What is an "urgent" repair?

A repair is urgent if the situation places people or the building's integrity at risk (i.e., smashed door, blocked toilet, or major water damage). If this type of situation occurs, contact the call centre immediately at (514) 872-OMHM (6646). The receptionist will promptly send someone to deal with it.

Urgent repairs are generally performed within 24 hours.

Pest control

There is a zero tolerance policy towards cockroaches, bedbugs or vermin (rats or mice) in your apartment!

The OMHM provides new tenants with clean apartments that are free of vermin and pests. 

To keep insect pests and vermin from spreading, alert the call centre to their existence immediately by calling (514) 872-OMHM (6646).

The OMHM provides free pest control services. The success of such efforts depends on tenant cooperation.

Important

The OMHM asks you to to act proactively to eliminate insect pests and vermin. 

  • Do not try to solve the problem yourself!
  • Do not use commercially sold insecticides
  • Keep your apartment clean and uncluttered at all times
  • Keep your food in sealed, airtight containers
  • Avoid buying used clothing or furniture

Find out more in the Don't let the bedbugs bite leaflet.

Find out more in the Bye-bye bedbugs and roaches leaflet.

Affordable housing

Repairs and pest control

The OMHM provides its tenants with apartments in good condition and will make repairs when necessary due to normal wear and tear, or the age of the rooms and their fixtures and fittings.

Tenants in affordable housing should call (514) 483-4118 to request maintenance, repair or pest control services. Non-urgent requests should be made during normal business hours.

ENHARMONIE residences

Visit the ENHARMONIE residences site.

Other housing

Repairs and pest control

The OMHM provides its tenants with apartments in good condition and will make repairs when necessary due to normal wear and tear, or the age of the rooms and their fixtures and fittings.

Tenants in non-subsidized apartments should call (514) 483-4118 to request maintenance, repair or pest control services. Non-urgent requests should be made during normal business hours.

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