Frequently Asked Questions

General
Q: How can I find out my position on the waiting list?

You can check on line, by selected borough, by clicking the “Check Your Eligibility List Position Online” tab of the Rental Application section. Positions are updated each month following Selection Committee meetings.

Q: I’d like information on affordable apartments for seniors.
Q: How do I send you documents requested by Apartment Application Department representatives?

You can mail them to (or drop them off at) our head office: OMHM, 415, rue Saint-Antoine Ouest, Montréal (Québec)  H2Z 1H8. You can also fax them to 514-868-5966.

Q: I’ve been waiting a long time for a low-rent apartment. Is there any way I can speed up my application?

Your place on the eligibility list is good for one year. Keep your application valid by renewing it each year and updating it whenever there is a change in the make-up of your household. You must also report any change in your eligibility information, including a change of address or telephone number.

Q: How can I check the availability of family-size apartments?

We provide daily updates of affordable apartments for rent in our site’s “Looking for an Appartment” section. You can also call 514-483-4118.

Q: Can I change my choice of boroughs?

Call our Housing Application Department at 514-868-5588 about any change in your information. Or come to the counter at our head office to meet with a rental officer.

Q: How do I change my address or phone number in my application for low-rent housing?

Call our Housing Application Department at 514-868-5588, send an email by clicking here or come to the counter at our head office to meet with a rental officer.

Q: Can I get a subsidy for my apartment?

Some tenants can get a subsidy under the Allocation-logement program. However, others, including those living in low-rent units, are not eligible for it. Please check the Québec Government’s Allocation-logement program site for more information on this topic.

Q: How do I fill out an application for a low-rent apartment?

Come to the lobby of the OMHM’s head officer on the Bureau 202 of 415, rue Saint-Antoine Ouest. Fill out the application and provide all the necessary documents. Or, call 514-872-6442 to request the application. You can also pick up an application at any office of Accès Montréal or obtain one by email by clicking here. If you have a printer, you can download and print the form (see Apartment Application section).

Tenants
Q: How much time is allowed for a repair required by a preventive inspection?

Up to 90 days from the date of the visit.

Q: How can I get general information?

This site has a great deal of useful information. However, if you don’t find the answer to your questions, please call us at 514-872-6442.

Q: How do I make a complaint?

First, try resolving the situation with the person concerned. If things don’t get better, speak with  your rental agent. If you need repairs, contact the Call Centre at 514-872-OMHM (6646). Please give OHMH staff enough time to correct the problem.

If the situation remains the same, you can file a complaint with your sector’s director of tenant services or with your building’s director of maintenance and repairs.

If you have no luck there, contact the Complaint Bureau by phone at 514-868-5999, by fax at 514-868-3202, by email (click here) or by mail sent to:
Complaint Bureau
415, rue Saint-Antoine Ouest, 2e étage
Montréal (Québec)  H2Z 1H8

For more information, please visit the Complaint Bureau page.

Q: How can I change my low-rent apartment?

Speak to your rental agent about any request to change apartments. You can find out how to contact your agent by calling 514-872-OMHM (6646).

Q: How can I get the phone number of my rental agent?

Contact the Call Centre at 514 872-OMHM (6646) or the OMHM’s head office at  514-872-6442 for your rental agent’s name and contact information. You can also get it from your sector’s office (contact information can be found in the Tenant’s Guide and in each issue of La Rose des vents).

Q: What can I do about a problem with another tenant?

Living in an apartment building means sharing a bit of everyone’s lifestyle. Be as understanding and tolerant as possible of everyday situations that disturb you.

If that doesn’t work, speak to your neighbour and politely explain your issue. If you have no success, talk with your rental agent. S/he will try to help you or direct you to the tenant relations representative.

If the situation remains the same, you can file a complaint with your sector’s director of tenant services or with your building’s director of maintenance and repairs.

If you have no luck there, contact the Complaint Bureau by phone at 514-868-5999, by fax at 514-868-5000, by email (click here) or by mail sent to:
Complaint Bureau
415, rue Saint-Antoine Ouest, 2e étage
Montréal (Québec)  H2Z 1H8

You can also go personally from 8:30 a.m. to noon, Monday through Thursday.

Q: What services are available on holidays?

The Call Centre is open for emergencies only on holidays.

Q: What’s the Call Centre’s number?

One number does it all: 514-872-OMHM (6646).

Q: What are the Call Centre’s hours?

Call Centre staff take requests for maintenance, repairs, security services and pest extermination and forward them to building maintenance workers. If you are calling for an emergency, however, the Call Centre will send someone the same day.

Q: How long does it take for a non-urgent repair?

Non-urgent repairs are usually made within seven working days. They may take longer if materials are not in stock. It may also take longer for major work performed by contractors, such as renovating a bathroom or kitchen, changing the flooring, repairs due to serious damages, etc.

Q: What’s an emergency?

An emergency is a situation that poses a hazard to someone’s life or endangers a building’s physical integrity. Here are a few examples: blocked toilet, fire, battered down door or serious water damage.

Q: What issues does the Call Centre handle?

Call Centre staff take requests for maintenance, repairs, security services and pest extermination and forward them to building maintenance workers. If you are calling for an emergency, however, the Call Centre will send someone the same day.

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